We’ve redesigned the Users and Roles tabs to provide a more intuitive and efficient way to manage your team!

What’s New?

• Unified User Management: A single view for all users (Admins, Agents, Blocked).
• Quick Filters & Views: Switch effortlessly between Card View and List View.
• User Actions from Cards: Assign to queue, view activity log, and more.
• Enhanced Search & Filters: Search by name/email, filter by roaming status or newest users.
• Password Masking by Default for improved security.
• Simplified User Invitation Form: A single, shorter form for inviting new team members.
• Clear Admin Role Management: Define admin roles and view access notifications.

💡 Why It Matters: These enhancements make user management faster, more organized, and secure, giving you full control with just a few clicks!

Explore the new experience now on your ZIWO platform or contact us to learn more!

We’re thrilled to announce the latest ZIWO Agent App, designed to make managing your contact center simpler, faster, and more intuitive. Here's what’s available in this new app:

What’s New?

🎨 Sleek New Design

• Enjoy a completely revamped interface aligned with ZIWO’s updated UI for a seamless and modern user experience.

📋 Enhanced Contact Management

• Access your phonebook and ZIWO contacts in one unified view.

• Easily create new contacts directly from the app.

• Add and manage tags directly from the contact view for better organization.

⚙️ Agent Profile Settings

• Update and manage your profile on the go.

• Set your availability status (e.g., available, on break, in a meeting) directly from the app.

🌍 Roaming Settings

• Configure roaming for uninterrupted service anywhere in the world.

🔔 Advanced Notifications

• Smarter, more detailed notifications to keep you informed about critical updates.

🔑 Magic Link for Password Reset

• Quickly reset your password securely using a magic link sent to your email.

Improvements

🛠️ Performance Boosts

• Optimized loading times and app responsiveness for a faster, smoother experience.

🐞 Bug Fixes

• Addressed known issues for enhanced stability and reliability.

Ready to experience the new ZIWO Agent App? Download now (iOS or Android) and elevate your contact center management experience! 🚀

ZIWO is committed to helping businesses stay compliant while optimizing customer engagement. With new regulations shaping the telemarketing landscape, our latest features ensure businesses operate within legal frameworks while enhancing customer trust and operational efficiency.

1. Smarter Call Limits to Respect Your Customers

With our new call limits, you can control how often you reach out to customers on a daily, weekly, or monthly basis.

• Avoid overwhelming customers with too many calls while ensuring meaningful follow-ups.
• Fully customizable limits, so you can align them with your business needs.
• Helps meet UAE compliance rules by limiting unanswered calls to once per day and twice per week.

2. Call at the Right Time for Better Results

Timing matters. Our new outbound calling hours feature makes sure you’re calling customers when they’re most likely to answer.

• Boosts engagement by ensuring calls happen during business-friendly hours.
• Prevents calls outside of working hours, improving efficiency and respecting customers’ time.
• Supports UAE compliance with default hours: Monday to Friday, 9 AM - 5 PM.

What This Means for Your Business

We’ve made these changes to not just help you follow the rules but also to help you build stronger relationships with your customers.

• More Trust, Less Frustration: Customers appreciate businesses that respect their time.
• Higher Answer Rates: Calling at the right time increases the chances of real conversations.
• Regulatory Peace of Mind: Stay compliant without the hassle of manual tracking.

Easy Setup & Next Steps

A new “Compliance” category in the Admin platform makes it simple to configure these settings.

• Available worldwide, with a strong focus on UAE compliance.
• Settings need to be manually configured, default is no limits until you set them up.

For more details, contact your ZIWO representative and ensure your business stays ahead in compliant and customer-friendly communication.

Monitor agent logins and ensure compliance with regional regulations like in Saudi Arabia.

Release Highlights:

1. Real-Time Location Tracking:
   ZIWO now collects the country, city, and IP address of agents upon login, giving businesses detailed insights into agent activity.

2. Compliance Filtering for Admins:
   Admins can filter and identify agents logging in from unapproved locations, with special filters for critical compliance needs, like restricting agents outside KSA.

This feature is perfect for industries requiring location compliance, providing tools to monitor, filter, and act on unauthorized logins with ease.

Learn More About GeoLocation: Book a demo

We’re thrilled to announce enhancements to QuickPay (quickpay.ziwo.io), designed to make your billing experience even easier.

What’s New?

Quick and Hassle-Free Payment Processes: QuickPay now enables a seamless process for handling invoices and credit top-ups, making transactions faster and simpler.

Unified UI/UX with ZIWO’s Frontend Framework: QuickPay now features ZIWO’s updated user interface, ensuring a cohesive and intuitive experience across all ZIWO products.

This update makes QuickPay a faster, more intuitive part of your ZIWO experience.

Say goodbye to manual work and hello to efficiency with ZIWO Workflows!

Integrate Workflows into your ZIWO interface to elevate your end-to-end customer experience.

Streamline your operations and connect your external tools to boost productivity with automation and directly impact your sales.

Workflows will improve your customer experience and drive your sales, making it an invaluable addition to your business operations.

Streamline your end-to-end customer experience with ZIWO Workflows.

Curious about what ZIWO Workflow brings to the table? Let's break it down:

No Extra Cost

No Missed Opportunities

Higher Team Performance

Omni-Channel Touch-Points & Connectors

The best part? It's all customizable to fit your unique needs. Ready to transform your operations?

Learn more

📣 We are delighted to announce our First CX Fusion Roadshow, in collaboration with our esteemed partners, Zendesk ✨

Join us for two exclusive CX Meetups, where industry leaders and experts will dive into the 2024 CX trends and more 📈

Commencing in Riyadh on February 13th and culminating in Dubai on February 15th 🚀

Secure your spot on our guestlist through the links below!

🇸🇦 Riyadh 👉🏻 https://CXFusion-ZIWOxZendesk-Riyadh.splashthat.com 

🇦🇪 Dubai 👉🏻 https://CXFusion-ZIWOxZendesk-Dubai.splashthat.com 

📣 يسعدنا أن نعلن عن بداية أول فعاليات منتدى مزيج تجربة العميل، بالتعاون مع شركائنا الكرام، زينديسك ✨

انضم إلينا في لقاءين حصريين حول تجربة العملاء، حيث يتعمق قادة الصناعة وخبرائها في اتجاهات تجربة العملاء لعام ٢٠٢٤ 📈

سنبدأ رحلتنا في الرياض يوم ١٣ فبراير ونختمها في دبي يوم ١٥ فبراير 🚀

احجز مقعدك الآن من خلال الروابط التالية!

🇸🇦 الرياض 👇🏻

https://CXFusion-ZIWOxZendesk-Riyadh.splashthat.com 

🇦🇪 دبي 👇🏻

https://CXFusion-ZIWOxZendesk-Dubai.splashthat.com

Access ZIWO everywhere with our ZIWO iOS mobile application for agents. Make and receive crystal-clear voice calls worldwide, seamlessly manage your call history, and unlock features designed to simplify client communication. Never miss a call with the ZIWO iOS application.

يمكنك الوصول إلى منصة زيوو في كل مكان من خلال تطبيق زيوو للهواتف المحمولة لنظام iOS المتوفر للوكلاء. يمكنك إجراء وتلقي مكالمات صوتية غاية في الوضوح من جميع أنحاء العالم وإدارة سجل مكالماتك بسلاسة، والتمتُّع بمزايا مصممة خصيصًا لتبسيط عمليات تواصل العملاء. لا تفوّت أي مكالمة باستخدام تطبيق زيوو لنظام التشغيل iOS.

Download now: https://apps.apple.com/en/app/...

📣 Introducing our enhanced feature: Outbound Templates for WhatsApp Conversations 📲

Turbocharge your chat experience with predefined templates, bidding farewell to repetitive typing and embracing efficiency ⚡️

Explore dynamic template categories for Marketing and Utility uses 💬

Also, you can craft outbound messages with accuracy by leveraging customer variables, languages, headers, footers, links, quick replies, and even document sharing 💯

Stay in control with easy template management on the admin interface, from approval statuses to agent settings 🚀

And for agents, you can now send outbound template messages, access a list for quick use, preview messages with customer variables, and seamlessly transition to direct texting once the customer replies 💬

One Conversation... Endless Communications! 💜

https://www.ziwo.io/product/om... 

📣 نقدم لكم ميزتنا المعدلة: قوالب محادثات الواتساب الصادرة 📲

عزز تجربة الدردشة مع عملائك باستخدام القوالب المحددة مسبقا، قل وداعا للكتابة المتكررة وابدأ رحلتك مع الكفاءة ⚡️
استكشف استخدامات القوالب المتنوعة لأغراض التسويق والرد اليومي 💬

يمكنك أيضا صياغة الرسائل الصادرة بدقة من خلال الاستفادة من معلومات العميل واللغات المتنوعة والبدايات والنهايات المحددة مسبقا والروابط والردود السريعة وحتى مشاركة المستندات 💯

ابق متحكما من خلال إدارة القوالب بسهولة على واجهة المدير، بدءا من الموافقة علي حالات الموظفين وحتى إعدادات الموظفين للاستخدام 🚀

وبالنسبة للموظفين، يمكنك الآن إرسال قوالب صادرة، والوصول إلى قائمة الاستخدام السريع، ومعاينة الرسائل بناءا علي متغيرات العميل، والانتقال بسلاسة إلى الرسائل النصية المباشرة بمجرد رد العميل على القوالب 💬

واجهة واحدة... لمحادثات لا تنتهي! 💜

https://www.ziwo.io/product/om...

Experience a new level of communication flexibility with our new Android agent app!

Now, you can seamlessly connect, transfer calls to your teammates, and record conversations anytime, anywhere in the world. With features like call log and history tracking, your communication just got smarter.

Download ZIWO Mobile App on Google Play